How do I get the clothes?

Our goal is to get you looking great. We’ve made it super easy to try on anything you like.

Shipping and returns

  • Free standard shipping on orders over $100, and just $7.99 on orders under $100.
  • Express Delivery available to a US address, when the entire order qualifies for the Express service, just $11.99.
  • Delivery to any address in the US.
  • As part of reducing our enviornmental impact we carbon offset our deliveries and returns.
  • Always free returns. Once your order is dispatched we’ll email you instructions for making a return.
  • Return anything within 100 days for a fast refund. Measured from the date you receive the box to the date you hand it back to a returns partner. (Unfortunately we can’t accept underwear, swimwear, piercings, or face masks back, unless they are faulty!)
  • Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
  • Customer service is one of our core values as a company. Our aim is to have the best customer service in the world. Reach us at support@thread.com anytime.