Free delivery over $100
Free 100-day returns and express refunds
We price match, and carbon offset deliveries
Delivery to any US address using FedEx or UPS. Usually takes 3-6 business days.
Free for orders over $100, or $7.99.
All import duties paid.
Order before 4AM Monday for delivery to a US home address. Usually takes 3 business days.
Note: all items in the order must qualify for the service
Once your order is dispatched we’ll email you instructions for making a return.
Measured from the date you receive the box to the date you hand it back to a returns partner. Read our full returns policy here.
We’re working hard to make it easier to shop sustainably.
For every order made on our site, we’ll plant a tree that can capture 8kgs of CO2 per year.
We carbon offset your delivery and return shipping.
Easily shop sustainable items and brands by using our convenient sustainability filter. Head to our ‘Shop’ tab, then click ‘Filter’ to locate it.
Need help? Contact our team
We aim to respond to all emails within two hours
Trust in London-based brand Dear Frances to deliver your wear-forever shoes. There are no fast-fashion, one-season-only designs around here – these are simply timeless styles, crafted by artisan shoemakers in Italy for luxury that lasts a lifetime. Not sure where to start? Try the label’s Core Collection, which includes cult-favourite styles such as the Spirit boots and Breeze sandals.