How do I get the clothes?

Our goal is to get you looking great. We’ve made it super easy to try on anything you like.

Photo of a Thread box

Shipping and returns

  • Free shipping on orders over £50, and just £3.99 for standard delivery, or £2.99 for CollectPlus on orders under £50.
  • Delivery to any address in the UK, or to one of 6,000 local shops and petrol stations with CollectPlus.
  • Always free returns. Use the included prepaid Royal Mail label, or drop off at a convenient location near you with CollectPlus.
  • Return anything within 14 days for a fast refund. Measured from the date you receive the box to the date you hand it back to a returns partner. (Unfortunately we can’t accept underwear, swimwear or piercings back, unless they are faulty!)
  • Everything needed for returns is already included in the box. Just seal it up and off you go!
  • Customer service is one of our core values as a company. Our aim is to have the best customer service in the world. Reach us at support@thread.com anytime.