How do I get the clothes?

Our goal is to get you looking great. We’ve made it super easy to try on anything you like.

Photo of a Thread box

Shipping and returns

  • Free shipping on orders over £50, and just £4.99 on orders under £50.

  • Delivery to any address in the UK, or to one of 6,000 local shops and petrol stations with CollectPlus.
  • Always free returns. Use the included prepaid Royal Mail label, or drop off at a convenient location near you with CollectPlus.
  • Return anything within 14 days for a fast refund. Measured from the date you receive the box to the date you hand it back to a returns partner. (Unfortunately we can’t accept underwear, swimwear or piercings back, unless they are faulty!)
  • Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
  • Everything needed for returns is already included in the box. Just seal it up and off you go!
  • Customer service is one of our core values as a company. Our aim is to have the best customer service in the world. Reach us at support@thread.com anytime.