Every week, your stylist will fill your home page with clothes and outfits he or she thinks you’ll like. You can improve your recommendations by clicking to like or dislike items.
If you’d like to see more options, use the Shop tab to see clothes in every category—still tailored to your budget, sizes and tastes.
You can do two things in your Wardrobe tab:
We’re a team of 68 people working toward one simple goal: To make it easy for guys to dress well.
No. Because our stylists know what you usually spend on clothes, they do their best to stick to the numbers you’ve provided. Change them in your Settings.
Not at all. We’d obviously like to help you dress better, but there’s no pressure to buy.
Nope. Our prices are the same as what you’ll find elsewhere. Plus we’ll email to tell you when clothes you’ve liked are on sale.
Usually 2-6 days; often sooner. There is a Next Day Delivery service for orders where all products qualify.
We currently deliver with Royal Mail and CollectPlus. At checkout, you can choose between delivering to an address, or to a convenient location near you with CollectPlus.
For Next Day Delivery, order before 5:30PM for delivery to a UK address via Royal Mail. Note: all items in the order must qualify for the 24-hour service.
Shipping is free on orders over £50, and just £4.99 on orders under £50.
Well, they’re free. You’ll have 100 days from the day you get your parcel to send us unwanted items.
To return your items you can:
Use the included label and return your parcel to one of over 6,000 local CollectPlus shops and newsagents
Use the included Royal Mail return label and drop it at a post office
You can view our returns policy here.
We do exchanges a little differently. Whereas you might be used to sending an item back, waiting for it to be processed and then waiting for the right size to be shipped, we ask you to return what you have and place a new order for the right size at the same time (easily done on your Orders page).
This way, you’ll get the right size faster and it won’t go out of stock before we’ve processed your return. We’ll refund you for the first order once we’ve processed your return.
No, it’s completely free to use.
Just like normal stores do: brands pay us a commission on the clothes we sell.
Your stylist works for Thread in our office in East London. We don’t pay stylists by commission, so they won’t try to sell you on things you don’t need or won’t like. Like everyone that works at Thread, their only goal is to help you dress better.
Just say thanks! Our stylists are exhaustive in their efforts to find the best clothes for each client, so they love hearing that their hard work has paid off. Buying their recommendations through Thread doesn’t hurt, either.
Whether it’s a question, problem or idea, we love hearing from you at firstname.lastname@example.org.
The 68 people in our office in East London: Sam S, Lucy, Peter, Charles, Rebecca, Oli, Freddie, Michael, Tamsin, Urvashi, Sam V, Melissa, Nique, Toby, Jack, Ella, Siobhán, David, Lukas, Ed, Brooke, Alex M, Stephen, Matthew, Sophie, Richard, Nicola, Georgia, Nina, Alistair, Matt C, Georgia, Will, Ashiana, Amy, Stuart, Victoria, Malte, Ignacio, Tom O, Patrick, Tom M, Kelly, Allison, Lizzie, Hannah, Ashleigh, Ben, Anda, Millie, Alice, Kirsty, James C, Terry, Alex, James B, Luke, Alex A, Sam D, Jermaine, Ludo, Dan, Tim, Kieran, Grace, Pete, Rachel and Aaron.