Terms & Conditions

Thread Online’s (we, us) website (Site) and related services are made available to you in accordance with the following Terms of Use & Service and any other rules posted on our Site (collectively, the “TOS”). Please read the TOS carefully before placing any orders on www.thread.com.

Thread Online is a trading name of Thread Online Limited, a company registered in England and Wales under registration number 08226798. Our registered address is 1 Alie Street, London, E1 8DE. Our VAT number is 150 8960 02 .

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


To use some of the services or features on Thread you will need to register. When registering you will be asked to provide information about yourself and your style preferences so we can personalise your Thread experience. Please provide information that is true, accurate, up to date, and complete. Should any of the information provided during registration change, you can update your settings on the Site.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorised use of your account.

To unsubscribe email us at support@thread.com.

Eligibility to Purchase

In order to make purchases on Thread you will be required to provide your personal details. You’ll need to provide your real name, phone number, e-mail address and other requested information as well as your payment details.

By completing checkout you are confirming that the payment card belongs to you or you have the explicit permission of the payment card owner to use it. At times Thread will have validate payments by obtaining authorisation from the card issuer. If the issuer of your payment card refuses to authorise payment to Thread, we will not be liable for any delay or non-delivery of your order.

Purchases can be made using cards issued in the UK. Debit and credit cards are accepted from the following providers: Mastercard, Visa, American Express.

We may have to check your order for compliance with our security systems, this may delay your order being confirmed and shipped, we may also need to contact you to confirm some details before completing your order.


All orders are subject to acceptance and availability; items in your shopping basket are not reserved and may be purchased by other customers.

Thread offers products for sale that are in stock and available for dispatch from our suppliers. For some items offered on the Thread website, we act as your agent to purchase the items from a third party. We make every effort to ensure supplier stock levels are accurate at the time of your purchase; occasionally however, inaccuracies in supplier information may result in items going out of stock before your order is fulfilled. This is also possible if we receive damaged/faulty items from the supplier and are unable to order a replacement due to a lack of stock.

Acceptance of Your Order

We will email you to confirm your order details, this is not acceptance of your order only confirmation that we have received it. Unless you cancel your order before dispatch, acceptance of your order and completion of the contract between you and Thread will be completed on your receipt of the order. Any items not included in the dispatch confirmation are not part of the contract.

If we are unable to authorise payment for the order, there are shipping restrictions or an item is out of stock or doesn’t pass quality control standards and is withdrawn we will not accept your order for the item in question. Equally, if you as the customer do not meet the eligibility criteria set out within the TOS we will not accept your order.

Pricing Policy

All prices on the Site are shown in GBP inclusive of VAT. All prices and offers remain valid only as long as advertised.

Sale Price Policy

We are not able to offer sale price adjustments. A sales price adjustment is any form of compensation for a reduction in price of an ordered item.

Sitewide Promotions

When we are running a Sitewide Promotion, this discount cannot be combined with other discounts, including Welcome Gift Cards or Referral Discounts.

Referral scheme discounts

As a referrer, you have a limit of 5 successful referrals within a 24-hour period, or 25 referrals in the space of 1 year. Thread reserves the right to cancel or amend the referral scheme or these Terms and Conditions if it has reasonable grounds for doing so.

Gift Cards

Thread Virtual Gift Cards are sold subject to the following terms and conditions:

  • Gift Cards have no expiry date.
  • Gift Cards can be redeemed against all products on the www.thread.com website.
  • You must have a Thread account to redeem a Gift Card.
  • Gift Cards must be added to the user’s account before use, they cannot be added during checkout.
  • Gift Cards are non transferable and may not be returned or redeemed for cash.
  • If your order total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your Gift Card balance online via your Gift Card page.
  • If your order exceeds the value of the Gift Card the excess must be paid by credit or debit card.
  • If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as a discount and will be redeemed against subsequent orders.
  • Gift Cards will be e-mailed to the recipient once payment has been taken or on the specified delivery date, whichever is later. A copy will also be sent to the sender as confirmation of dispatch.
  • Thread is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser although we can help to resend the Gift Card where possible.
  • Thread is not responsible if a Gift Card is lost, stolen, destroyed or used without permission, although we can help with the recovery of misplaced unused Gift Cards.
  • Thread reserves the right to cancel a Gift Card if we deem such action necessary.

Portrayal of Products

We make every effort to portray items accurately but slight variations may occur. All measurements quoted are approximate and we make an effort to ensure that the reproduction of colours is as accurate as possible. Please note there may be variations in colours dependent on the calibration and settings of individual screens.


Delivery takes between 2-6 days increasing to 2-10 days during busy seasons (Christmas and sale periods). We cannot guarantee delivery on a specified day and delivery may be delayed due internal or third party delays.


We hope you are very happy with your purchase, but if you wish to return a product to us for any reason please do so within 100 days of receiving your order. It must be in a saleable condition and in its original undamaged packaging as well as having all of the tags attached, make sure it is packed up securely with the returns form and we will refund you for the product on receipt. We will not refund the shipping fee on non-faulty items.

  • Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
  • We are not able to accept returns of underwear, swimwear, piercings, or face masks, except in cases where the item is found to be faulty.

    This does not affect your statutory rights.

    To return an item, complete the returns form provided with your order and attach the freepost returns label (Royal Mail or CollectPlus) or go to our returns page for more options. A proof of postage certificate is provided free of charge in all cases and this is the only proof we can accept.


    You can cancel your items up until dispatch for a full refund, you can do this by emailing us at support@thread.com. This does not affect your statutory rights.

    Liability Disclaimer

    The total liability for any claim against Thread shall not exceed the price of goods supplied by Thread to the customer. We accept liability for death or personal injury caused by our negligence or willful misconduct, this is not limited by the previous condition.

    We will not be liable to you for any indirect or consequential loss, damages or expenses (e.g. loss of profits) save as precluded by law.

    If Thread fails to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS to the limit of the purchase price. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Thread knew it might happen, for example, if you discussed it with us during the sales process.

    Buy now, pay later

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the Pay Later payment option. Payment is to be made to Klarna. Only availabile to UK users.

    You can find further information and Klarna’s user terms here, and you can find general information on Klarna here. Your personal data is handled in accordance with applicable data protection laws and in accordance with the information in Klarna’s privacy statement.