How do I get the clothes?

Our goal is to get you looking great. We’ve made it super easy to try on anything you like.

Shipping and returns

  • Free shipping on orders over £50, and just £4.99 on orders under £50.
  • Next Day Delivery available to a UK address on selected lines, when the entire order qualifies for the 24-hour service and is placed before 5PM.
  • Delivery to any address in the UK, or to one of 6,000 local shops and petrol stations with CollectPlus.
  • As part of reducing our environmental impact, we carbon offset our deliveries and returns.
  • Always free returns.
  • Return anything within 100 days for a fast refund. 100 days is measured from the date you receive your order to the date you hand it back to a returns partner. Please keep hold of your proof of postage receipt until you receive a refund confirmation email from us.
  • We just ask that you keep all tags and original packaging intact and that all items are returned in their original condition. You can try items on but we can't refund you if you return worn goods. Unfortunately, we can’t accept underwear, swimwear, piercings, or face masks back, unless they are faulty.
  • Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion or a promotion with a minimum spend, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
  • Everything needed for returns is included in your package. All you need to do is fill out the returns forms and seal up the parcel.
  • Customer service is one of our core values as a company. In fact, our aim is to have the best customer service in the world. Reach us at support@thread.com anytime.