Shipping and returns

• Free shipping on orders over £50, and just £4.99 on orders under £50.
• Next Day Delivery available to a UK address, when the entire order qualifies for the 24-hour service and is placed before 2PM.
• Delivery to any address in the UK, or to one of 6,000 local shops and petrol stations with CollectPlus.
• As part of reducing our enviornmental impact we carbon offset our deliveries and returns.
• Always free returns.
  • For express refunds and home collections, book your return online.
  • Use the included label and return your parcel to one of over 6,000 local CollectPlus shops and newsagents
  • Use the included Royal Mail return label and drop it at a post office
• Return anything within 100 days for a fast refund. Measured from the date you receive the box to the date you hand it back to a returns partner. (Unfortunately we can’t accept underwear, swimwear, piercings, or face masks back, unless they are faulty!)
• Orders placed using a tier-based discount promotion are subject to terms and conditions, and exclusions may apply. If items are returned from orders made using a tier-based discount promotion, where the total value of the order falls below the minimum spend required to be eligible for the discount, the items that are kept by you will revert to full price and the refund you receive will be adjusted accordingly.
• Everything needed for returns is already included in the box. Just seal it up and off you go!
• Customer service is one of our core values as a company. Our aim is to have the best customer service in the world. Reach us at support@thread.com anytime.