When making a return, keep all tags and original packaging intact and ensure that all items are in their original condition. Unfortunately we can't accept underwear, swimwear, piercings, or face coverings back unless they are faulty.

Once your parcel is ready, you can send it back to us via:

Post Office

Add the returns label we’ve provided to the outside of your parcel, and drop it off at a Post Office

Collect+

Add the returns label to the outside of your parcel, and drop it off at a local CollectPlus store

Thread Rebound Returns Portal

Go to the Thread Rebound returns portal for contact free locker collections or express refunds with CollectPlus and Hermes home collections (details below)

Royal Mail Home Collection (no printer required)

In order to organise a free home collection using the Royal Mail return label that came with your order follow these instructions:

If you don't have your Royal Mail returns label you can create one to print off at https://www.royalmail.com/track-my-return/create/3575 for free and then follow the same instructions as above.

InPost Locker Returns (no printer required)

Why not try 24/7 contact free locker returns available through InPost. Simply follow the instructions or go to the below link and follow the instructions on the website:

If you have any issues organising your home collection please get in touch with using support@thread.com and we'll aim to get back to you within 2 hours.

Hermes Home Collection (printer required)

If you'd prefer you can organise a Hermes home collection but a printer is required. Simply follow the instructions or go to the below link and follow the instructions on the website:

If you have any issues organising your home collection please get in touch with using support@thread.com and we'll aim to get back to you within 2 hours.