When making a return, keep all tags and original packaging intact and ensure that all items are in their original condition. Unfortunately we can't accept underwear, swimwear, piercings, or face coverings back unless they are faulty.

Once your parcel is ready, you can send it back to us via:

Post Office

Add the returns label we’ve provided to the outside of your parcel, and drop it off at a Post Office

Collect+

Add the returns label to the outside of your parcel, and drop it off at a local CollectPlus store

Thread Rebound Returns Portal

Go to the Thread Rebound returns portal for contact free locker collections or express refunds with CollectPlus and Evri (formerly Hermes) home collections (details below)

Royal Mail Home Collection (no printer required)

In order to organise a free home collection using the Royal Mail return label that came with your order follow these instructions:

• Go to https://send.royalmail.com/collect/youritems
• Tick the "Yes, there's a tracking number" options and fill in the barcode on the returns label as instructed
• If you have scales weigh the parcel to fill in the item weight. If not, put 1kg
• Tick the parcel size that applies, if you're unsure click large parcel
• If you have multiple parcels click "Add another item and repeat"
• Fill in the address and then select a collection time for a Royal Mail postal worker to collect your return
• Package up your return, affix the label to the parcel over the outbound label and then once it is collected you should get a collection receipt email
• You should be able to track your return to our warehouse where we'll process and refund your return which normally takes less than a week in total

If you don't have your Royal Mail returns label you can create one to print off at https://www.royalmail.com/track-my-return/create/3575 for free and then follow the same instructions as above.

InPost Locker Returns (no printer required)

Why not try 24/7 contact free locker returns available through InPost. Simply follow the instructions or go to the below link and follow the instructions on the website:

• Go to https://thread.intelligentreturns.net/main/landing
• Enter your order details
• Select the items you wish to return and the reason for returning each item
• Enter your address details and select InPost locker returns from the options
• You will then be given a QR code, no need to print anything
• Fill out the paper returns form in your parcel and package up your return as normal
• Take your return to an InPost return locker, scan the QR code and leave your parcel in the locker that opens up
• You should be able to to track your return and will receive a refund within 4-5 days of dropping off your parcel

If you have any issues organising your home collection please get in touch with using support@thread.com and we'll aim to get back to you within 2 hours.

Evri (formerly Hermes) Home Collection (printer required)

If you'd prefer you can organise an Evri home collection but a printer is required. Simply follow the instructions or go to the below link and follow the instructions on the website:

• Go to https://thread.intelligentreturns.net/main/landing
• Enter your order details
• Select the items you wish to return and the reason for returning each item
• Enter your address details and select Evri home collection from the options
• Select a day that suits you and then print out the label
• Fill out the paper returns form in your parcel and package up your return as normal then affix the label and wait for it to be collected
• You should be able to to track your return and will receive a refund within 2-3 days of your parcel being collected

If you have any issues organising your home collection please get in touch with using support@thread.com and we'll aim to get back to you within 2 hours.