Consider this your place for a smarter kind of shopping experience. Take our short style quiz, and we'll send you personalised outfit ideas that you can shop instantly. No subscription. No hidden fees. It's that easy.
Every aspect of our shop is tailored entirely to your style, size, and budget. That means you'll spend less time scrolling, more time finding clothes that make you look and feel your best.
We carry familiar favourites like Burberry and Nike alongside smaller, independent brands like Stepney Workers Club and Folk. And we'll use the brands you've told us you like to recommend new ones we think you'll love.
To help people feel their best by making it easy to dress well. Because we believe adding to your wardrobe should always add to your confidence.
We’re not! We send personalized style ideas to your inbox each week, and it’s always up to you whether you place an order.
No, Thread is entirely free to use – we hope we make it easier for you to find clothes you love.
You’ll find prices on our site consistent with other retailers, and better yet, we’ll make sure the clothes you see match your budget. If you notice an item sold for less on another site, we’ll price match it for you*. Simply email the links for both products to email@example.com, and we’ll make sure you’re charged the lesser amount. We’ll also email to let you know when clothes you’ve liked are on sale, so you get first dibs.
* Please note there are three times we can’t guarantee to match prices: when the item in question is on an auction site or being sold second-hand; when it’s being sold by a retailer based outside of your home country; or when competitors are offering a sale, vouchers, or discount codes.
The more you like or dislike your ideas, the better your new ones become, so don’t forget to tap the icons below your recommendations each week. You can also easily update your Style Profile by heading to your settings.
Thread’s goal is to help you look better with as little hassle as possible – and for free. That’s why we never charge more than other retailers for the products we sell. If you find something sold for less on another site, email both links to firstname.lastname@example.org, and we’ll make sure you’re charged the lesser amount.
That said, there are three times we can’t guarantee to match prices: when the item in question is on an auction site or being sold second-hand; when it’s being sold by a retailer based outside of your home country; or when competitors are offering a sale, vouchers, or discount codes.
We want to make it as easy as possible for you to order clothes you love. If you live in the UK, you’ll have the option to use our “Try now, pay later” option offered via Klarna. Klarna will assess your order to see whether it’s eligible, then ask you to enter some details so that you can pay for your order via your Klarna account.
If you have any other questions about your Klarna refund or payment, simply email us at email@example.com, and we’ll be happy to help out.
In some cases, your order may not be eligible for “Try now, pay later”. Due to security reasons, we don’t have access to any information that Klarna holds and are therefore unable to advise as to why this is the case. For questions around order eligibility, we’d recommend getting in touch with Klarna directly.
We currently deliver with Royal Mail and CollectPlus. At checkout, you can choose between delivering to an address or to a convenient location near you with CollectPlus.
To qualify for Next-Day Delivery, simply order before 5PM for delivery to a UK address via Royal Mail. Please note: all items in the order must qualify for the 24-hour service.
Shipping is free on orders over £50, and just £4.99 on orders under £50.
We carbon offset the environmental impact of your delivery and return shipping.
Standard Shipping usually takes between 2 and 7 days, but we’ll provide you with a more accurate (and often narrower) delivery window once you add items to your cart. If all the items in your cart qualify, your order will be automatically upgraded to Next-Day Delivery free of charge (meaning you’ll receive your order the following business day as long as you order by 5PM).
See below for a more detailed overview of our order process (you can track your order on the Orders page to see what state the delivery is currently in):
Good news: they’re free. You’ll have 100 days from the day you get your parcel to send us unwanted items.
To return your items you can:
Use the label we’ve enclosed with your order, and return your parcel to one of over 6,000 local CollectPlus shops and newsagents
Alternatively, use the enclosed Royal Mail return label and drop it at a post office
Click here to view our returns policy.
Just make sure you keep hold of your proof of postage receipt until you receive a refund confirmation email from us. It normally takes about 2 to 3 business days for a parcel to reach us, and our team will then process a refund and send you an email about 2 to 3 business days after that.
We want to get your order to you as quickly as possible – that’s why many items on our site are available for Next-Day Shipping (as long as you order by 5PM). However, because some items need to be sent to us from our supplier first, they can take a little longer. Usually, our suppliers send us these items the day after you’ve ordered from us, although occasionally this can vary. You’ll see this taken into account in your delivery estimate when you go to check out.
It’s unusual for an order to be delayed, but very occasionally, one of our suppliers may experience an issue that can add an extra day or two onto your shipping time. On these rare occasions, we’ll notify you as soon as possible to let you know which item is holding up your order and offer you some options.
If your order is likely to miss our initial delivery estimate, we’ll be happy to dispatch any items that are already available, while we continue to wait for the outstanding item(s).
Although we aim to make our delivery estimates as accurate as possible, we can’t guarantee with 100% certainty that your order will be delivered within the delivery timeframe we provide. This is due to the possibility of occasional delays or unavoidable delivery issues.
If you need your order for a special occasion or by a specific date, simply email firstname.lastname@example.org. A member of our support team will be happy to keep you updated on the progress and will be able to ensure that your order (or as much of it as possible) is delivered to you by the date you need it.
Once our team has processed the refund, it normally only takes a couple of days for the refund to hit your account. On rare occasions, it may take up to 10 days. If you’ve received a refund confirmation email, but you can’t see the refund on your bank statement after 10 days, simply email our support team, and they’ll look into this for you.
Please note that refunds may appear as a deduction from the initial charge for your order, so it’s worth checking your bank statement first.
That will depend on whether our team has started processing the order yet. The best thing to do is to email our team at email@example.com as quickly as possible with order number and requested change, so that they can look into this for you.
We do exchanges a little differently here. You might be used to sending an item back, waiting for it to be processed, and then waiting for the right size to be shipped. But with us, we just ask you to return what you have and place a new order for the right size at the same time (easily done on your Orders page).
This way, you’ll get the right size faster, and it won’t go out of stock before we’ve processed your return. We’ll refund you for the first order once we’ve processed your return.
If you’re asked to pay a shipping fee when placing a new order, just message our team, and they can refund the extra shipping fee for you.
We do our best to make sure you don’t receive anything faulty or incorrect, but if anything goes wrong, just message our team at firstname.lastname@example.org, and we’ll work to get it sorted for you.
To help resolve this issue as quickly as possible, simply follow the steps below when messaging our team:
We currently ship from the UK.
We do! To refer a friend, simply head to ‘Settings’ > ‘Referrals’, copy and paste the link, and share it with your friend. You’ll receive £20 for any friend who places an order over £75. Better yet, they’ll receive 20% off their first order. Win, win.
To apply a gift card to your account, simply click here and enter your unique gift card code.
We do! One of our goals at Thread is learning how to become a more sustainable company. There’s a lot to figure out, and we’re only just at the beginning. That said, we’re making progress. Below we’ve listed some of the ways we’re working towards our goal.
Send us your pre-loved clothes along with your Thread returns, and we’ll recycle or donate them for you.
How it works
Whether it’s a question, problem or idea, we love hearing from you at email@example.com.
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